What is ISO20000? How does it relate to ITIL? What is the difference?

ISO 20000 is an internationally known IT service management, published by ISO (International Organization for Standardization) and ICE (International Electoral Commission). The organization utilizes its services for its customers to operate the business with integrity and security. It helps organizations how they provide managed service, measure service criteria, and increase their performance to meet the customer's requirement. Some of the common benefits of ISO20000. 

  • GIVE competitive differentiation by showing reliable high-quality service.

  • Give opportunity to key_ market, as many organization mandates for their IT service with ISO/IEC 20000.3_ provide guaranteed work to the client for their requirement must be delivered on time.

  • Attain a measurable level of efficient and continual improvement that measures and reviews their management services process.5_ helps to provide ITIL practice to compute the resources and processes. ISO 20000 had a great number of agreements by a member of many countries which shows it is accepted and certified around the work. 

ISO20000 consists of two parts, as a specification for IT service management (ISO-2000-1) and a code of practice for service management (ISO-2000-2)


What is ITIL service?


IT services increase the satisfaction of users and customers. The main purpose of ITIL is to provide quality service to clients and result in the successful implementation of ISO20000. It is the best-demonstrated framework that gives an excellent pathway for the transformation of IT service organizations. It provides services aligned with businesses inefficiently. ITIL does not assure to implement itself in the most consistent possible way across the service. Management.


How ISO 20000 and ITIL relate to each other?


ISO20000 is ITIL-based and ITIL is designed with ISO20000 so they complement each other in many ways.


Relation between ISO and ITIL:


Till now we read about ISO20000 and ITIL. But what is the importance to read both is


  1. How ISO20000 and ITIL complement each other?
  2. What is the relation between them?


ISO20000 does not give specific guidelines on how to develop your processes. It is only the set of requirements that are needed to achieve the ISO20000 purpose.


ITIL is mainly designed with ISO20000 and offers a detailed collection of best practices needed for the ISO20000 compliant process.


Differences between ISO20000 ITIL:

Key differences: the main key difference is as follow:

  1. ISO20000 is a standardized code for a process whereas ITIL is the best-organized framework.
  2. ISO20000 need organization and ITIL does not need
  3. ISO2000 Need requirements for process and ITIL has a guideline
  4. The organization with ISO20000 has mandatory roles whereas ITIL performs specific roles and functions.
  5. ISO20000 requires 13 processes specified lifecycle and ITIL has 37 processes of 5 stage life cycle.
  6. ISO20000 has a set of required documents while ITIL has accounts of documents.


Conclusion:

The ISO20000 helps the organization to improve the quality of service. After certification of ISO20000 organizations can achieve customer satisfaction. We conclude the various processes of ISO20000 can be achieved with the help of ITIL. Thus we discussed ISO20000 with its history and its relation with ITIL. In the field of governance relating aspects of direction, control, of related frameworks and standards, including ISO20000 TASC management will identify any gaps that may exist relative to best.

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